What action should a counselor take if a student requires help to complete an important phase?

The most appropriate action for a counselor when a student requires help to complete an important phase is to refer them to a helping agency. This choice embodies a supportive approach, acknowledging that the student may need specialized assistance beyond what the counselor can provide. Referring the student to a helping agency ensures they receive the appropriate resources and expert guidance tailored to their specific needs, which can significantly facilitate their progress and success in that critical phase.

In contrast, simply giving them a worksheet may not address the underlying issues they are facing. Worksheets can provide structure but do not substitute for personalized support. Ignoring the request entirely could leave the student feeling unsupported, potentially worsening their situation. Encouraging group work might foster collaboration and peer support, but it may not be the best solution if the student's needs are more individualized and require professional intervention. Thus, referring to a helping agency is the most effective and responsible course of action in this scenario.